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Frequently Asked Questions Ordering and Payment Questions
Ordering and Payment Questions 1. Why should I buy from ShopTVItems? Because we are a leader in the distribution of As Seen On TV products. No other company offers the same level of service. ShopTVItems.com is available by e-mail at cservice@shoptvitems.com. We became one of the most successful distributors through trust, innovation and exceptional customer service and have been in business for over 22 years. We have a no-hassle return and refund policy that allows all customers to buy from us risk free. We stand behind our products and believe that customer satisfaction is the most important part of any successful business. 2. How do I find the product I am looking for? When looking for a product, you have two options. First, you can search directly for a product using the Product Search box at the top of the page. This will bring you to a search page, listing all product results for your search. Second, you can browse through the main categories on ShopTVItems. These categories are Fitness, Health, Media, Home and As Seen on TV. Browsing by category will allow you to not only find the product you are seeking, but will also allow you to see other products within that category.
It is quite easy to place order. Search for the product you want to buy on the website. Add the product to your shopping cart by clicking the buy now button, and checkout using your credit card.
If you reside in Canada you will be charged the applicable provincial tax. If you reside outside of Canada no taxes will be charged. 5. Can I pay in American or Canadian funds? You can pay in either currency. To choose a currency to pay in, select the currency from the drop down box on the top left of the ShopTVItems website. 6. What methods of payment do you accept? We accept a variety of payment methods. These payments methods are:
7. Do you accept international orders? Yes. We can ship most products anywhere in the world. All orders being shipped internationally are subject to additional shipping charges. An email will be sent to the customer confirming the new charges. The customer will need to reply to the email and accept the new charges. Once we receive the accepted email the credit card will be charged, and the item(s) will be shipped. 8. What happens after I place my order? After you have confirmed your order and checked out, you will receive an email confirmation with your order number and order details. For your own records, you should save this confirmation 9. Is there a money back guarantee? Yes, there is a 30 day money back guarantee for all items except for the following:
Please be aware that there exists a 15% re-stocking fee for any returned items that have been opened. Shipping and Order Status Questions 1. How long will it take to deliver my order? Delivery times vary. If the product is in stock, delivery will take 3-10 business days. If the product is on back order, the shipping will take 3-6 weeks or more. 2. Do you deliver to International locations? Yes, we can deliver anywhere with a physical address. Keep in mind that PO Boxes are not considered a physical address and products will not be shipped to a PO Box. 3. What does it cost to ship an item? The shipping charges depend on the weight of the product ordered and the destination. 4. How do I track the status of my order? Log in to your account by clicking the Login button and entering your e-mail address and password. The status of your order will be displayed on your personal Account page. Account and Password Questions 1. I forgot my password, what should I do? 2. How do I change my account information? Click the Login button to access your account information. Under 'My Account' click 'Update Info.' Change the details you need to and click 'Save' Refund and Return Questions 1. What is your return & refund policy? Click here to access our customer service page which details our entire return and refund policy. Privacy and Security Questions 1. Is my credit card information safe? Your credit card information is safe with Shop TV Items! A number of security features are utilized to ensure your personal security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 2. What is your privacy policy? Please click here for our complete privacy policy How do I remove my email address from your database? Please click 'Login' to log in to your account. Under 'Newsletter Subscription' click unsubscribe. Your email address will be removed from future ShopTVItems promotional correspondence. Wholesale Questions We are not currently wholesale to allow other people to sell the products on our website. 2. I have products I would like you to sell ShopTVItems is always looking to add new products to our website. Feel free to e-mail us at cservice@shoptvitems.com if you have a prduct you want sold How to Contact Us 1. 1. How do I contact ShopTVItems.com? You can contact us using our e-mail address at cservice@shoptvitems.com |
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