Returns & Refunds

Exceptions to our return policy:

  1. Consumable items (such as hair removal creams, tanning lotions, lipstick, or any other product that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
  2. We charge a restocking fee on all opened videos, DVDs and books.
  3. If you're returning a product that was shipped for free, a restocking fee will be charged.
  4. All shipping and handling costs are non-refundable.
  5. Any items marked "Clearance" are non-refundable.
  6. You are responsible for any costs incurred to return an item to us.

Do not send the product C.O.D., it will not be accepted. All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. For your protection, when returning your purchase, please use an insurable method of delivery. Send all returns via a GROUND method that can be tracked (FedEx Ground / USPS Priority mail) to: 

50 Staples Ave,
Richmond Hill - Toronto, ON Canada
L4B 0A7

It takes an average of seven business days from the day we receive the returned item to credit your account. Refunds will appear on your credit card statement within 6 weeks. Refunds for those who have paid via money order may take up to 8 weeks to arrive. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc.