100% Satisfaction - that's our goal!
Your satisfaction is our number-one goal. We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse. We are not responsible for packages that are returned without insurance. Please be sure to include your Order Receipt as it will help speed up the return process.
Along with your return, be sure to include the following:
- Your order number
- Your complete name, address, phone number and email address
- A detailed explanation regarding your reason for returning the item(s)
- Information about whether you would like a refund or a replacement
- Packages being returned from the USA should clearly state on the shipping box "CANADIAN GOODS BEING RETURNED."
Please Note: All shipping and handling costs are non-refundable. A 15% restocking fee will apply to all items that were shipped for free. All returns are subject to our Returns & Refunds Policy